From Documentation to Certification: Building a Knowledge Hub
Certification programs can reveal a lot about the strengths and weaknesses of your documentation. In this session, I'll share lessons learned from building a certification program based on existing documentation and how that work is shaping the development of learning paths and a broader knowledge hub. We'll discuss how to structure content for learning, identify gaps, define learning objectives, and create a clearer path from product documentation to user expertise.
Marzena Cudecka has over 10 years of experience in technical documentation and knowledge sharing. She is passionate about making complex products easier to understand and building knowledge ecosystems that foster learning and collaboration. She is also interested in how emerging technologies, including AI, are shaping documentation and knowledge sharing practices. Marzena enjoys discussing insights from real projects, exchanging ideas, and broadening her perspective through new connections and continuous learning. Outside of work, she finds inspiration in travel, sailing, and experiences that bring new perspectives and fresh ideas.